Is the item that I want to purchase currently in stock?

If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.

This information listed on our online catalog is the most up to date information that we have in regards to an item’s in-stock availability.

If an item that you’ve ordered is out of stock or backordered you will be notified by email promptly.

If I place an order, how quickly will it arrive?

Total delivery time is equal to handling time plus time for the chosen shipping method.

Handling
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.

For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Shipping
UPS and USPS do all of our shipping, using the fastest and most affordable option available.2nd Day Air and overnight Saturday delivery are available on some products only. For next day delivery, the item must qualify for next day delivery according the item page, and be ordered before 5pm ET. Please note: Choosing a faster shipping method does not eliminate the handling time.

The following are guidelines to use for shipping methods:

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How much does shipping cost?

Most of our products qualify for our low flat rate shipping charges:

$9.99 for standard ground

$13.99 for priority

$27.99 for overnight

$39.99 for overnight Saturday delivery (not offered on all items or to all locations)

For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

Payment Options

We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed. We can also accept money orders. To pay by money order call us 407-226 2970 and place a phone order.

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Sales Tax

Sales tax is not charged on orders that are shipping to an address outside of the State of Florida If you are shipping  to an address within Florida you will be charged the current Florida sales tax rate for Orange County.

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Redeeming a coupon

Occasionally Heroes Memorabilia will run promotions and distribute coupons to its patrons via email. If you have received a coupon and you would like to redeem it, add the items that you’d like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed.

Ordering by phone

You can place an order by phone 7 days a week. Just call us toll-free at 407 226 2970, and a sales representative will be happy to assist you.

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Group sales

If you are placing a large order for your team or company please contact us 9am to 9pm ET, Monday through Friday. We will be happy to ensure that you receive a spectacular deal.

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How quickly will my order ship?

A handling time exists for every item that Heroes memorabilia supplies. The handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery. The handling for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.

Total delivery time is equal to handling time plus time for the chosen shipping method. Shipping times vary according to the desired shipping method. The following guidelines should be used:

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Shipping methods and rates

Most of our products qualify for our low flat rate shipping charges:

$9.99 for standard ground

$13.99 for priority

$27.99 for overnight

$39.99 for overnight Saturday delivery (not offered on all items or to all locations)

For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method (Standard, Priority or Overnight), the quantity purchased and the ship to location.

To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available).

International shipping – Please contact us for low cost estimate on any items you want shipped internationally.

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Shipping policies and restrictions

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.

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Return policy

Easy 30-Day Returns

We’re committed to your total satisfaction. If, for any reason, you’re not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within thirty (30) days of receipt of the item(s).

Returns Dept
Heroes memorabilia.
Festival bay mall, 5250 international Drive  FL 32819

Be sure to either include your packing slip or write your order number on the outside of the package to ensure a prompt credit!

To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Swimwear, Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment.

If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Unfortunately, we are unable to honor sale prices on purchases prior to an item or items going on sale.